Welcome to Lancaster Puppies! We’re so glad you’re here!
Whether you’re listing your beautiful pets for sale or searching for your new best friend, our goal is to make your experience simple, safe, and easy to manage.
To help you get comfortable and find your way around, we’ve put together a quick video guide:
And some quick links to our Support Portal articles. These cover the basics and will guide you step-by-step as you get started:
Navigating the platform
Learn how to search for puppies, filter by breed or location, and contact sellers directly:
- How to Search on Lancaster Puppies
- How to use Saved Search Alerts
- How to use the “Favorite” feature
- How to Contact a Seller
- Chat and Messages
Managing your account
Learn how to update your profile, save searches, and keep track of your favorite ads all in one place:
- Creating an Individual (Buyer/One time Seller) account
- Creating a Breeder (Seller) account
- How do I change my account type?
- How to Change/Update your Contact Details
- How to Reset or Change your password
- How to Turn off Notifications & Unsubscribe
- How to Delete or Cancel your account
Managing your listings
Learn how to create, edit, boost, or close your ads with just a few clicks:
- How to create a “For Sale” Listing
- How to create a “For Stud” Listing
- Tips for Creating the Perfect Puppy Listing
- How to Edit/Update a Listing
- How to Close and Re-open a Listing
Technical issues
Having trouble with logins, photos, or messages? We’ve got quick fixes and information for you here:
- Reporting a Technical Issue
- Common Browser Issues
- Common Log In Issues
- Email Notification and Chat Issues
Trust & Safety
Your safety matters! Check out our tips on secure communication and spotting scams:
- Online Fraud & Scams: What to Watch Out For
- How do we maintain a Safe Environment Online?
- Important Animal Welfare Information
- Guidelines for Buyers
- Buyer Checklist
- Reporting a Seller
- Reporting a Listing
- Why has my account been blocked?
Need Help?
If you ever need help along the way, our Trust & Safety Team is just a message away. Please reach out any time and we’ll be happy to assist! Submit a support ticket.