Submit a ticket

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Subject

Reason for contacting us

<div class="control-group ticket_section">
                     <label class="  control-label cf_advert_id_1251458-label " for="helpdesk_ticket_cf_advert_id_1251458">Advert ID(s)</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_advert_id_1251458]" id="helpdesk_ticket_custom_field_cf_advert_id_1251458" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_contact_details_1251458-label " for="helpdesk_ticket_cf_contact_details_1251458">Contact details of the user/advert (email/phone)</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_contact_details_1251458]" id="helpdesk_ticket_custom_field_cf_contact_details_1251458" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox required">
              <input type="checkbox" name="helpdesk_ticket[custom_field][cf_dpa_1251458]" id="helpdesk_ticket_custom_field_cf_dpa_1251458_47000306265" value="1" class=" required checkbox section_field" /> Do you have a signed DPA? (IMPORTANT - Please attach to bottom of this form before submitting)
            </label>
          </div> 
                  </div>

<div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_have_you_paid_a_deposit_to_a_seller362476_1251458]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_have_you_paid_a_deposit_to_a_seller362476_1251458_47001651393" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_have_you_paid_a_deposit_to_a_seller362476_1251458]" /> Has the payment for your pet been processed through our website?
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_did_you_pay_the_seller_using_the_pets4homes_safe_deposit_service_1251458]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_did_you_pay_the_seller_using_the_pets4homes_safe_deposit_service_1251458_47001651393" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_did_you_pay_the_seller_using_the_pets4homes_safe_deposit_service_1251458]" /> Did you pay the seller using Pet Payments?
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_are_you_able_to_get_ahold_of_the_seller_1251458]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_are_you_able_to_get_ahold_of_the_seller_1251458_47001651393" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_are_you_able_to_get_ahold_of_the_seller_1251458]" /> Are you able to get ahold of the seller?
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_have_you_done_a_viewingvideo_viewing_prior_to_transferring_money_1251458]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_have_you_done_a_viewingvideo_viewing_prior_to_transferring_money_1251458_47001651393" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_have_you_done_a_viewingvideo_viewing_prior_to_transferring_money_1251458]" /> Have you done a viewing/video viewing prior to transferring money?
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_are_you_happy_for_us_to_try_and_contact_the_seller_on_your_behalf_1251458]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_are_you_happy_for_us_to_try_and_contact_the_seller_on_your_behalf_1251458_47001651393" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_are_you_happy_for_us_to_try_and_contact_the_seller_on_your_behalf_1251458]" /> Are you ok for us to contact the seller on your behalf and disclose your contact details?
            </label>
          </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_copy_of_the_original_advert_links_even_if_the_adverts_are_now_closed_the_information_can_be_located_from_the_browser_history_that_you_have_1251458-label " for="helpdesk_ticket_cf_copy_of_the_original_advert_links_even_if_the_adverts_are_now_closed_the_information_can_be_located_from_the_browser_history_that_you_have_1251458">Copy of the original advert link(s) - even if the adverts are now closed the information can be located from the browser history that you have</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_copy_of_the_original_advert_links_even_if_the_adverts_are_now_closed_the_information_can_be_located_from_the_browser_history_that_you_have_1251458]" id="helpdesk_ticket_custom_field_cf_copy_of_the_original_advert_links_even_if_the_adverts_are_now_closed_the_information_can_be_located_from_the_browser_history_that_you_have_1251458" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_any_additional_advert_links_from_ours_or_another_website_that_you_believe_to_be_connected_1251458-label " for="helpdesk_ticket_cf_any_additional_advert_links_from_ours_or_another_website_that_you_believe_to_be_connected_1251458">Any additional advert links from ours or another website that you believe to be connected</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_any_additional_advert_links_from_ours_or_another_website_that_you_believe_to_be_connected_1251458]" id="helpdesk_ticket_custom_field_cf_any_additional_advert_links_from_ours_or_another_website_that_you_believe_to_be_connected_1251458" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_details_of_any_contact_information_you_were_given_by_the_advertiser_including_telephone_email_address_etc_this_is_very_important_in_locating_the_advertaccount_if_you_are_unable_to_retrieve_the_advert_link_1251458-label " for="helpdesk_ticket_cf_details_of_any_contact_information_you_were_given_by_the_advertiser_including_telephone_email_address_etc_this_is_very_important_in_locating_the_advertaccount_if_you_are_unable_to_retrieve_the_advert_link_1251458">Details of any contact information you were given by the advertiser including telephone, email, address etc. - this is very important in locating the advert/account if you are unable to retrieve the advert link</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_details_of_any_contact_information_you_were_given_by_the_advertiser_including_telephone_email_address_etc_this_is_very_important_in_locating_the_advertaccount_if_you_are_unable_to_retrieve_the_advert_link_1251458]" id="helpdesk_ticket_custom_field_cf_details_of_any_contact_information_you_were_given_by_the_advertiser_including_telephone_email_address_etc_this_is_very_important_in_locating_the_advertaccount_if_you_are_unable_to_retrieve_the_advert_link_1251458" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_have_you_viewed_the_pet_1251458]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_have_you_viewed_the_pet_1251458_47000306261" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_have_you_viewed_the_pet_1251458]" /> Have you viewed the pet?
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_are_you_ok_for_us_to_contact_the_seller_on_your_behalf_and_disclose_your_contact_details_1251458]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_are_you_ok_for_us_to_contact_the_seller_on_your_behalf_and_disclose_your_contact_details_1251458_47000306261" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_are_you_ok_for_us_to_contact_the_seller_on_your_behalf_and_disclose_your_contact_details_1251458]" /> Are you ok for us to contact the seller on your behalf and disclose your contact details?
            </label>
          </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_copy_of_the_original_advert_links_even_if_the_adverts_are_now_closed_the_information_can_be_located_from_the_browser_history_that_you_have_1251458-label " for="helpdesk_ticket_cf_copy_of_the_original_advert_links_even_if_the_adverts_are_now_closed_the_information_can_be_located_from_the_browser_history_that_you_have_1251458">Copy of the original advert link(s) - even if the adverts are now closed the information can be located from the browser history that you have</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_copy_of_the_original_advert_links_even_if_the_adverts_are_now_closed_the_information_can_be_located_from_the_browser_history_that_you_have_1251458]" id="helpdesk_ticket_custom_field_cf_copy_of_the_original_advert_links_even_if_the_adverts_are_now_closed_the_information_can_be_located_from_the_browser_history_that_you_have_1251458" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_any_additional_advert_links_from_ours_or_another_website_that_you_believe_to_be_connected_1251458-label " for="helpdesk_ticket_cf_any_additional_advert_links_from_ours_or_another_website_that_you_believe_to_be_connected_1251458">Any additional advert links from ours or another website that you believe to be connected</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_any_additional_advert_links_from_ours_or_another_website_that_you_believe_to_be_connected_1251458]" id="helpdesk_ticket_custom_field_cf_any_additional_advert_links_from_ours_or_another_website_that_you_believe_to_be_connected_1251458" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_details_of_any_contact_information_you_were_given_by_the_advertiser_including_telephone_email_address_etc_this_is_very_important_in_locating_the_advertaccount_if_you_are_unable_to_retrieve_the_advert_link_1251458-label " for="helpdesk_ticket_cf_details_of_any_contact_information_you_were_given_by_the_advertiser_including_telephone_email_address_etc_this_is_very_important_in_locating_the_advertaccount_if_you_are_unable_to_retrieve_the_advert_link_1251458">Details of any contact information you were given by the advertiser including telephone, email, address etc. - this is very important in locating the advert/account if you are unable to retrieve the advert link</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_details_of_any_contact_information_you_were_given_by_the_advertiser_including_telephone_email_address_etc_this_is_very_important_in_locating_the_advertaccount_if_you_are_unable_to_retrieve_the_advert_link_1251458]" id="helpdesk_ticket_custom_field_cf_details_of_any_contact_information_you_were_given_by_the_advertiser_including_telephone_email_address_etc_this_is_very_important_in_locating_the_advertaccount_if_you_are_unable_to_retrieve_the_advert_link_1251458" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_have_you_viewed_the_pet_1251458]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_have_you_viewed_the_pet_1251458_47000306262" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_have_you_viewed_the_pet_1251458]" /> Have you viewed the pet?
            </label>
          </div> 
                  </div>
                  <div class="control-group ticket_section">
                      <div class="controls">
            <label class="checkbox ">
              <input name="helpdesk_ticket[custom_field][cf_are_you_ok_for_us_to_contact_the_seller_on_your_behalf_and_disclose_your_contact_details_1251458]" type="hidden" value="0" /><input class="  checkbox section_field" id="helpdesk_ticket_custom_field_cf_are_you_ok_for_us_to_contact_the_seller_on_your_behalf_and_disclose_your_contact_details_1251458_47000306262" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_are_you_ok_for_us_to_contact_the_seller_on_your_behalf_and_disclose_your_contact_details_1251458]" /> Are you ok for us to contact the seller on your behalf and disclose your contact details?
            </label>
          </div> 
                  </div>

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