At Lancaster Puppies, our top priority is creating a safe, trustworthy space for both buyers and sellers. While we do not breed, house, or sell puppies ourselves, we work hard to make our platform as secure as possible by promoting responsible practices and offering tools to protect our users.
Here’s how we help maintain a safe online environment:
Account Verification & Security
We require users to create an account before listing or contacting sellers.
Phone number and identity verification may be required for added security.
We offer Two-Factor Authentication (2FA) to help keep your account secure.
Learn more: Identity Verification Policy
Clear Policies & Guidelines
We’ve put strong guidelines in place for both buyers and sellers to help ensure safe interactions and responsible pet ownership.
Fraud Prevention & Scam Awareness
We’re committed to keeping our platform safe and supportive for everyone. To do this, we may request additional ID verification or conduct home checks as needed, and we actively monitor for unusual or suspicious activity.
That said, safety is a shared responsibility - and your involvement makes a big difference.
We encourage you to:
Take time to research sellers/buyers
Ask thoughtful questions
Trust your instincts if something doesn’t feel right
Read more: Online Fraud & Scams: What to Watch Out For
Reporting & Support Tools
If anything ever seems off about a listing or an interaction with another user, please let us know. Your reports are taken seriously, and we’ll always investigate concerns raised through the proper channels.
Need Help?
We’re here for you! If you run into any issues or have questions, easily send us a support ticket by filling in this Support Ticket form