Having trouble logging into your Lancaster Puppies account? Don’t worry - it’s usually a quick fix!
Below are some of the most common login issues and what you can do to resolve them.
1. Double-Check Your Email and Password
Make sure you’re using the correct email address associated with your account
Passwords are case-sensitive, so check for any accidental spaces or caps lock being on
If you’re unsure about your password: How to Reset or Change Your Password
2. Check Your Email for Verification
If you just created an account, make sure you’ve clicked the verification link sent to your email. You may not be able to log in until this is confirmed.
Can’t find it? Check your spam/junk folder or try re-sending the verification email.
3. Has Your Account Been Blocked or Suspended?
In some cases, an account may be temporarily blocked or suspended due to a violation of our terms or pending verification. See this article for more information: Why Has My Account Been Blocked?
If you think this may apply to you or you’re unsure, please reach out - we’re happy to look into it for you and assist.
4. Try Basic Troubleshooting
If you're entering the correct login details but the page isn't responding:
Refresh the page or close and reopen your browser
Clear your cache and cookies - Common Browser Issues
Try logging in using a different browser or device
5. Logging In on Mobile
Whether you’re using a mobile browser or the Lancaster Puppies app:
Make sure your internet connection is stable
Ensure the app or browser is fully up to date
If using the app, try restarting or reinstalling it
Still Can’t Log In? Let Us Know
If none of the above works, send us a request for assistance by filling in this Support Ticket form!
Please include:
The email address associated with your account
A description of what’s happening (any error messages, what you see, etc.)
The device and browser/app you’re using (e.g. Chrome on iPhone 13, Safari on Mac)
A screenshot or short screen recording (if possible as these are very helpful!)
We’ll look into it as soon as possible and help you get logged in!