Common Browser Issues
If the Lancaster Puppies website isn’t loading properly, buttons aren’t responding, or pages aren’t displaying as expected, the issue might be related to your browser.
Here are some simple steps you can take to troubleshoot common browser issues — whether you’re on a desktop or mobile browser.
1. Refresh the Page
This sounds basic, but it’s often the quickest fix. Press the refresh icon in your browser or press:
- Ctrl + R (Windows)
- Command + R (Mac)
2. Clear Your Cache and Cookies
Over time, stored data can cause things to behave oddly. Clearing your cache and cookies can help:
How to do this in Chrome:
- Click the three dots in the top-right corner
- Go to Settings > Privacy and security
- Click Clear browsing data
- Choose “Cookies and other site data” and “Cached images and files”
- Click Clear data, then restart your browser
Need help with another browser? Try:
Clear cache in Safari
Clear cache in Firefox
3. Try a Different Browser
Lancaster Puppies works best on updated versions of:
- Google Chrome
- Safari
- Mozilla Firefox
If something isn’t working in one browser, switching to another can often fix it instantly and confirm that the issue was related to the browser.
4. Make Sure Your Browser Is Up to Date
Outdated browsers may not support all website features. Check your browser version in settings and update if needed.
5. Disable Browser Extensions (Temporarily)
Sometimes ad blockers or other extensions can interfere with the site:
- Try disabling them one at a time and refreshing the page
- Or open a private/incognito window and visit the site there
6. If You’re Using a Mobile Browser
- Try closing all tabs and restarting your browser
- Make sure your browser app is up to date
- Consider switching to the Lancaster Puppies app, which offers an optimized experience for mobile users
Still Not Working?
If the issue continues after trying the steps above, we recommend visiting: Reporting a Technical Issue
That article includes additional tips and instructions for how to contact us, along with what information to send so we can help troubleshoot further.
Need Help?
We’re here for you! If you run into any issues or have questions, easily send us a support ticket by filling in this Support Ticket form.