Email Notification and Chat Issues

My messages are not being sent to the seller

There are a few factors that can result in your messages not being sent to the seller you have contacted via chat. Here are a few examples: 

• The details in your message contains blacklisted information.
• Your IP location is on a blacklist, for example if your country has been identified as a common place from where scam e-mails are sent.

I received a chat notification but I can't see any new messages

Sometimes you might receive a notification via email or push notification that you have a new message but when you go to Lancaster Puppies chat, there are no new messages showing. This is likely because the user who sent you a message deleted it before you could read it.

Reasons a user might delete a message include:

• A buyer changed their mind about purchasing your pet
• The pet is no longer available so the seller deleted their reply
• A user sent a message to the wrong person by accident

Why am I not receiving any e-mails from Lancaster Puppies?

Sometimes e-mails from Lancaster Puppies can be marked as spam by standard e-mail systems. The only way to ensure that you will always receive all future e-mails from Lancaster Puppies is to add our trusted support e-mail address (support@lancasterpuppies.com) to your safe senders list and address book in your e-mail client.

We have listed how this can be done in the most popular e-mail clients below. You will need to check your spam/trash folder for an e-mail we have sent you first:

Yahoo Email

1. Open a message from Lancaster Puppies.
2. Now click "Add contact"  next to the "From"  name and address.

Windows Live Email

1. Open a message from Lancaster Puppies.
2. Click "Mark as safe" next to the "From"  name and address.
3. Now click "Add contact."

Hotmail Email

1. Open a message from Lancaster Puppies.
2. Click "Mark as safe" next to the "From" name and address.
3. Now click "Add contact."

Gmail Email

1. Open a message from Lancaster Puppies.
2. Click the arrow next to reply on the top right.
3. Click "Add sender" to contact list.

Outlook Email

1. Open a message from Lancaster Puppies.
2. In the "From" field, right-click the email address.
3. Click the "Add to Address Book" link in the menu.
4. Click the "OK" button.

---

Need Help?

We’re here for you! If you run into any issues or have questions, easily send us a support ticket by filling in this Support Ticket form!