At Lancaster Puppies, we have a dedicated team that reviews all listings to help ensure accuracy, transparency, and safety on our platform. However, with hundreds of listings added daily, we also appreciate any help from our community in flagging any concerns we may not catch right away - so that we can act immediately.
If you come across a listing that seems suspicious or incorrect, we encourage you to report it. Every report is carefully reviewed, and appropriate action is taken when necessary.
When to Report a Listing
You may wish to report a listing for any of the following reasons:
The listing is no longer relevant (e.g., the puppy has already been sold).
The listing appears to be fake or misleading.
The listing contains incorrect or concerning information.
The puppy or situation shown raises animal welfare concerns.
How to Report a Listing
There are two simple ways to report a listing:
1. From the Listing Page Itself
Go to the listing in question.
Click the “Report Ad” button on the right hand side of the page
Fill in the requested information regarding your report and click "Submit". The report will be sent directly to our Trust & Safety team.
Our team will receive this report and reach out to you to assist or gather more information.
2. By Contacting Our Support Team
Submit a ticket using our Support Ticket form and a Trust & Safety agent will get back to you asap.
Please provide as much detail as possible to help us review your concern quickly and thoroughly.
The more details you can provide, the better equipped we are to investigate your report.
Helpful information includes:The seller’s name, contact details, and any aliases used.
Links to their listings
The breed and name of any puppy involved
Copies or screenshots of any communication with the seller (texts, emails, call logs, etc.).
Payment confirmations, receipts, or transaction records.
Veterinary records or medical reports, if relevant.
Any photos or videos that support your concern.
Copies of agreements, contracts, or documentation exchanged.
Report a Seller directly
You can also report a listing and it's seller directly, please see this article Reporting a Seller
What Happens After You Report
Our team will review your report as quickly as possible. Depending on the nature and severity of the issue, we may:
Contact the seller for clarification.
Temporarily suspend or permanently remove their listings.
Require further verification or documentation from the seller.
Report the incident to local authorities or animal welfare organizations if necessary.
Advise you on possible next steps available to you based on your location, including local laws or agencies you can contact for further legal assistance.
We will keep your information confidential and may follow up with you directly if additional details are needed.
If you’re ever unsure about whether to report something, we encourage you to reach out. It’s always better to say something than to stay silent - especially when animal welfare may be at risk.
Thank you for helping us keep Lancaster Puppies a safe, responsible, and caring community.
Support Ticket form