At Lancaster Puppies, the safety and well-being of our community, both human and canine, are our top priorities. While we work hard to create a trustworthy and transparent platform, we understand that there may be times when users need to report concerns about a seller.
We take all reports seriously and will review each case carefully to determine the appropriate next steps.
Reasons to Report a Seller
You may wish to report a seller for several reasons. These typically fall into two categories:
Scam or Suspicious behavior
You may report a seller if:
- You have received spam, inappropriate, or abusive messages from them.
- They are unwilling to allow you to view the puppy in person before a sale.
- You believe they have scammed you or committed fraud (e.g., taking payment without providing the puppy or misrepresenting the pet).
- They are posting misleading or duplicate listings.
Welfare Concerns
We are strongly committed to animal welfare. You should report a seller immediately if you suspect:
- Puppies are sick, injured, or appear neglected.
- The environment is unsafe, unsanitary, or overcrowded.
- The seller is not providing proper documentation (such as vaccination records).
- You witnessed or experienced treatment that raises concern for the animals’ well-being.
Whenever possible, we work with sellers to address and resolve issues. However, if a seller fails to meet our standards or is unwilling to improve, we will take appropriate action - including removal from the platform and referral to relevant authorities.
Please see this article for more information: Important Animal Welfare Information
How to Report a Seller
There are two ways you can report a seller:
1. Via Their Seller Profile
Find a Seller's Profile from the "Breeders" list in the side panel menu on the home page, and then search for the seller you would like to report.
Or from any listing, you can view the seller information on the right hand side and click their name to go to their profile.
On the Breeder/Seller profile, click the “Report User”
Fill in the requested information regarding your report and click "Submit". The report will be sent directly to our Trust & Safety team.
Our team will receive this report and reach out to you to assist or gather more information.
2. Contact Our Trust & Safety Team directly
Submit a ticket using our Support Ticket form and a Trust & Safety agent will get back to you asap.
Please provide as much detail as possible to help us review your concern quickly and thoroughly.
The more details you can provide, the better equipped we are to investigate your report.
Helpful information includes:
The seller’s name, contact details, and any aliases used.
Links to their listings
The breed and name of any puppy involved
Copies or screenshots of any communication with the seller (texts, emails, call logs, etc.).
Payment confirmations, receipts, or transaction records.
Veterinary records or medical reports, if relevant.
Any photos or videos that support your concern.
Copies of agreements, contracts, or documentation exchanged.
Report a Listing directly
You can also report a listing and it's seller directly, please see this article Reporting a Listing
What Happens After You Report
Our team will review your report as quickly as possible. Depending on the nature and severity of the issue, we may:
Contact the seller for clarification.
Temporarily suspend or permanently remove their listings.
Require further verification or documentation from the seller.
Report the incident to local authorities or animal welfare organizations if necessary.
Advise you on possible next steps available to you based on your location, including local laws or agencies you can contact for further legal assistance.
We will keep your information confidential and may follow up with you directly if additional details are needed.
If you’re ever unsure about whether to report something, we encourage you to reach out. It’s always better to say something than to stay silent - especially when animal welfare may be at risk.
Thank you for helping us keep Lancaster Puppies a safe, responsible, and caring community.
Support Ticket form