At Lancaster Puppies, we are committed to maintaining a safe and trusted environment for buyers and sellers. Identity verification is an important step in protecting our users, preventing fraudulent activity, and upholding responsible breeding and selling practices.
You may be asked to verify your identity if:
Your account details match another registered account in our system.
You are advertising a breed or category that is considered high-risk for fraud or scams.
We have received reports or concerns about your listing or activity from other users.
There is any uncertainty about whether you are the legal owner of the pet being advertised.
Your Privacy Matters
We take your privacy seriously. Any information provided during the verification process is handled securely and will not be shared with third parties. Your personal details are used only for verification purposes, in accordance with our Privacy Policy and Terms of Use.
Important Security Reminder
We will never send text messages asking for your personal details or banking information. If you receive a suspicious request, please report it to us immediately using the Support Ticket form below.
Additionally, only emails from @lancasterpuppies.com or @petmediagroup.com are official communications from our team - we will never contact you from an unofficial email address. If you're unsure whether a request is legitimate, please reach out to our Trust & Safety team for verification.
For more information please see: How do we maintain a Safe Environment Online?
Thank you for helping us maintain a safe and trusted marketplace!
Need Help?
We’re here for you! If you run into any issues or have questions, easily send us a support ticket by filling in this Support Ticket form!