At Lancaster Puppies, we work hard to make our marketplace a safe and trustworthy place to find your perfect puppy. While we do everything we can to prevent scams and address welfare concerns, the reality is that these issues can occur in any online space.
Creating a safe environment is a team effort. We rely on both buyers and sellers to stay alert, use good judgment, and let us know right away if you see anything suspicious. By working together, we can help protect animals, promote responsible practices, and ensure the best possible experience for everyone.
Please take a moment to review these “Do’s and Don’ts,” and remember to also read our full Terms of Use for complete details. When you are ready to make a purchase, check out our recommended Buyer Checklist.
Do’s
Research Before Buying
Understand the breed’s needs, temperament, and care requirements before committing.
Verify Seller Information
Ask detailed questions about the puppy’s health, vaccinations, and paperwork (e.g., registration or health certificates).
Meet the Puppy in Person
Whenever feasible, visit the seller and meet the puppy to confirm its condition and living environment.
Use Safe Payment Methods
Use secure, traceable payment methods. Avoid wire transfers or non-refundable deposits unless you’re confident in the seller’s legitimacy.
Report Any Concerns
If you suspect fraudulent activity or unethical breeding practices, report the seller so we can investigate: Report a Seller.
Don’ts
Don’t Rush into a Purchase
Take your time to make an informed decision rather than choosing impulsively.
Don’t Ignore Red Flags
Be cautious of sellers who won’t provide health records, avoid questions, or pressure you to pay quickly.
Don’t Arrange Transactions Outside the Platform
Keep communications and transactions within the platform to help maintain transparency and security.
Don’t Purchase from Suspicious Listings
If a listing seems too good to be true (extremely low prices or vague descriptions), proceed with caution and report concerns.
By following these guidelines, you help maintain a safe and responsible environment for everyone. For more information, please review our full Terms of Use.
Need Help?
We’re here for you! If you run into any issues or have questions, send us a support ticket via the Support Ticket form.