At Lancaster Puppies, we work hard to make our marketplace a safe and trustworthy place to find your perfect puppy. While we do everything we can to prevent scams and address welfare concerns, the reality is that these issues can occur in any online space.
Creating a safe environment is a team effort. We rely on both buyers and sellers to stay alert, use good judgment, and let us know right away if you see anything suspicious. By working together, we can help protect animals, promote responsible practices, and ensure the best possible experience for everyone.
Please take a moment to review these “Do’s and Don’ts,” and remember to also read our full Terms of Use for complete details.
When you are ready to make a purchase, make sure to check out our recommended Buyer Checklist.
Do’s:
Research Before Buying:
Ensure you understand the breed’s needs, temperament, and care requirements before making a commitment.
Verify Seller Information:
Ask the seller detailed questions about the puppy’s health, vaccinations, and any paperwork (such as registration or health certificates).
Meet the Puppy in Person:
Whenever feasible, visit the seller and meet the puppy to confirm its condition and living environment.
Use Safe Payment Methods:
Always use secure and traceable payment methods. Avoid wire transfers or non-refundable deposits unless you are confident in the seller’s legitimacy.
Report Any Concerns:
If you suspect fraudulent activity or unethical breeding practices, report the seller to Lancaster Puppies so we can investigate. Report a Seller
Don’ts:
Don't Rush into a Purchase:
Take your time to ensure you are making an informed decision rather than impulsively choosing a puppy.
Don't Ignore Red Flags:
Be cautious of sellers who refuse to provide health records, avoid answering questions, or pressure you to send payment quickly.
Don't Arrange Transactions Outside the Platform:
We recommend keeping all communications and transactions within the platform to ensure a transparent and secure process.
Don't Purchase from Suspicious Listings:
If a listing seems too good to be true (such as extremely low prices or vague descriptions), proceed with caution and report concerns to our team.
By following these guidelines, you help maintain a safe and responsible environment for everyone.
For more information, please review our full Terms of Use.
Need Help?
We’re here for you! If you run into any issues or have questions, easily send us a support ticket by filling in this Support Ticket form