How to Contact a Seller
There are a few ways you can contact a seller on Lancaster Puppies.
If you have already started a message with the seller and would like to continue it
From the home page, click on the envelope icon in the top-right corner.
This will open your Messages.
Find the conversation you want to continue, click on it, and resume your chat.
From a listing
To send a message:
Open the puppy’s listing.
Click on Message on the right side of the screen to open the message window.
Click on Type your message, enter your message, and send it.
To call the seller:
Open the puppy’s listing.
Click on Call on the right side of the screen.
This will display the seller’s phone number, their preferred contact method (call, text, or both), and their availability (day and time).
Note: Some sellers are only contactable via landline and do not offer messaging or text options. In these cases, they may request that you leave a voicemail if they do not answer, and they will return your call as soon as possible.
Important
You must be logged into a verified account to see seller contact details.
We recommend using in-platform messaging whenever possible. It is the most secure method and allows us to monitor for scams so we can act quickly if needed.
If you suspect a scam in any message, text, or call, please report it to us immediately.
Report a Seller
Report a Listing
Need Help?
We’re here for you! If you run into any issues or have questions, easily send us a support ticket by filling in this Support Ticket form